Case Management System
Comprehensive case management and tracking platform built for Unilever, featuring case data management, sample tracking, brand management, authority lookup, user administration, reporting, and bilingual support. The system includes a Laravel 10 backend with Vue.js 3 admin SPA, supporting multiple case types (Counterfeit, Regulatory Infringement Grey, Look A-Like, Range Extension), Excel exports, hierarchical sample categorization, case attachments, audit trails, and role-based access control.
Project Overview
Unilever Case Management System is a comprehensive enterprise case tracking and management platform built in 2025 for Unilever. The platform provides a complete solution for managing legal and compliance cases, tracking samples, managing brands and authorities, generating reports, and maintaining detailed case histories. Built on Laravel 10 with a Vue.js 3 single-page admin application, the system supports four main case types: Counterfeit (CFT), Regulatory Infringement Grey (RIG), Look A-Like (LL), and Range Extension (RE). The platform enables administrators to create and manage cases with detailed information including case numbers, prosecution numbers, compliant numbers, merchant details, locations, scouts, barcodes, and attachments. The system includes comprehensive sample management with hierarchical categorization through Brands, BGs (Business Groups), Categories, and CPG Descriptions. Key modules include Dashboard with case distribution analytics (by type, authority, and monthly trends), Case Data Management, Case Information with sample and attachment management, Advanced Search functionality, User Management, Reports & Analytics, Brand Management, Authority Lookup, and Translations (bilingual support for Arabic and English). The platform features extensive Excel export capabilities with customizable column selection, media file management, case report audit trails, barcode generation, print functionality, advanced filtering and search across all modules, and a centralized bilingual translation system for Arabic and English content.
Project Details
Project Showcase
Explore the comprehensive interface and features of Case Management System
Dashboard
Admin dashboard providing overview of case distribution statistics, case distribution by type, case distribution by government authority, and case distribution for the last 4 months with interactive visualizations and clickable navigation to filtered case data
Case Data Management
Comprehensive case data management interface with listing, filtering, search, print functionality, Excel export with customizable columns, case creation, editing, and deletion with password verification. Supports filtering by type, date range, authority, complaint number, case number, prosecution details, location, merchant, scout, and barcode
Advanced Case Search
Advanced case search interface with comprehensive filtering options including keyword search, case type selection, date ranges, authority filtering, complaint numbers, case numbers, prosecution details, location, merchant, scout identifier, and barcode search with pagination and sorting capabilities
User Management
Complete user management system for creating, editing, and managing admin users with user type support, username, email, password management, last login tracking, user export to Excel, and comprehensive user administration
Add New User
User creation and editing interface with form validation, user type selection, username, email, and password management for administrative user accounts
Brand Management
Brand management system for creating and managing brands with bilingual support (English and Arabic names), brand listing, editing, deletion, and Excel export functionality
Authority Lookup
Government authority management system for creating and managing authorities with bilingual support (English and Arabic names), authority listing, editing, deletion, and Excel export functionality. Authorities are associated with cases for tracking and reporting
Case Reports & Analytics
Comprehensive case reports and analytics system tracking all case actions (Add, Edit, Delete) with user information, timestamps, case names, filtering by user type, year/month, brand, keyword search, pagination, sorting, and Excel export capabilities for audit trail management
Powerful Features
Innovative solutions designed to deliver exceptional user experience and business value
Multi-Type Case Management
Comprehensive case management supporting four case types: Counterfeit (CFT), Regulatory Infringement Grey (RIG), Look A-Like (LL), and Range Extension (RE). Each case includes detailed information such as case number, prosecution number, compliant number, merchant, location, scout identifier, barcode, country, town, description, response, and prosecution details
Sample Management System
Complete sample management system with hierarchical categorization through Brands, BGs (Business Groups), Categories, and CPG Descriptions. Samples include case type, name, description, size, and quantity. Supports multiple samples per case with full CRUD operations
User Management
Multi-type user system supporting different user types with profile management, username, email, password management, last login tracking, user export to Excel, and comprehensive user administration with role-based access
Brand Management
Brand management system with bilingual support (English and Arabic names), brand listing, creation, editing, deletion, and Excel export functionality. Brands are used in the hierarchical sample categorization system
Authority Lookup
Government authority management system with bilingual support (English and Arabic names), authority listing, creation, editing, deletion, and Excel export functionality. Authorities are associated with cases for tracking and reporting purposes
Case Reports & Audit Trail
Comprehensive case report system tracking all case actions (Add, Edit, Delete) with user information, timestamps, case names, filtering by user type, year/month, brand, keyword search, pagination, sorting, and Excel export capabilities for complete audit trail management
Advanced Search & Filtering
Comprehensive search and filtering across all modules with keyword search, case type filters, date ranges, authority filters, complaint numbers, case numbers, prosecution details, location, merchant, scout identifier, barcode search, and pagination support with customizable ordering
Excel Export System
Extensive Excel export capabilities with customizable column selection for case data, user exports, brand exports, authority exports, case report exports, BG exports, category exports, and CPG description exports with Maatwebsite Excel integration
Dashboard Analytics
Comprehensive dashboard with case distribution analytics including case distribution by type with clickable navigation, case distribution by government authority with interactive charts, and case distribution for the last 4 months with percentage calculations and visual representations
Case Attachments Management
Case attachment system with file upload, storage, deletion, and association with cases. Supports multiple attachments per case with title, type, file path, uploader tracking, and sortable ordering for organized document management
Bilingual Translation System
Centralized translation management for Arabic and English with search functionality, real-time translation updates, and automatic JSON file generation for frontend consumption ensuring seamless bilingual user experience across the platform
Barcode Generation
Automatic barcode generation for cases with unique case ID assignment. Each case receives a unique 6-digit case ID that is automatically generated and can be used for barcode scanning and case identification
Print Functionality
Print functionality for case data with formatted output, allowing users to generate physical copies of case information for record-keeping and documentation purposes
Hierarchical Sample Categorization
Four-level hierarchical categorization system for samples: Brand → BG (Business Group) → Category → CPG Description. This structure enables detailed product classification and organization for compliance and tracking purposes
Role-Based Access Control
Secure admin authentication system with session-based authentication, middleware protection, password verification for sensitive operations (like case deletion), and comprehensive permission management ensuring data security
Excel Import Functionality
Excel import capability for bulk data upload, allowing administrators to import large datasets efficiently through Excel file uploads with data validation and error handling
Media File Management
Centralized media file handling with upload, storage, deletion, and association with cases and attachments. Supports various file types with proper file management and organization
Case Information Management
Detailed case information management with comprehensive case details, sample management within cases, attachment management, case editing, and full case lifecycle management with audit trail tracking
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